GENERAL CONDITIONS

ID
These general contracting conditions apply to all transactions carried out in our online store www.decoravit.eu , a domain operated by Decoravit Eventos y Decoracion SL, a company legally constituted in Spain registered in the Mercantile Registry of Toledo • RM Toledo Volume 1691, Folio 169 , Page TO-42043 • and Tax Address at C/ Puerta del SOl 10, Illescas. Toledo. • CIF B45914231

Access and/or use of the www.decoravit.eu website   by the users is conditioned to the prior reading and full, express and unreserved acceptance of these Conditions in force at the time of access. If the user does not agree with these Conditions, they must refrain from using this portal and from operating through it. The user is fully aware that the mere browsing of this web page, as well as the use of its services, implies the acceptance of these Conditions.

Information and contractual documentation. Contract Acceptance

These General Conditions as well as the General Contract Conditions of the different services that are made available to the user on the website www.decoravit.eu   They are permanently displayed on the website www.decoravit.eu , and all users can file them, print them and, therefore, be previously informed of the conditions of access and use of the site, and of the contracting conditions under which they are different services will be provided.

Users, by registering through the form enabled at www.decoravit.eu , expressly accept -by clicking on "I read and accept the Conditions"- before sending the data, these General Conditions and the Privacy Policy of www. decoravit.eu . The user declares to be of legal age, have sufficient capacity to contract and have read, understood and accepted these Conditions.

Regarding the purchase of items by users, at the time of purchase and within a period not exceeding twenty-four hours www.decoravit.eu   sent to the email address, which the contracting user has specified in the user registration form as the main contact method, order form or supporting invoice with a description of the purchased item- Sending this email implies confirmation that it has been produced the effective purchase. Likewise, the user will continue to have permanently in his private area both these General Conditions and all the General Contracting Conditions of the different services, as well as the detail of the items purchased. Any subsequent modification of these General Conditions or of the General Contracting Conditions of the services, will be, on the one hand, notified to the Contractor via email fifteen days in advance and, on the other, clearly displayed at www.decoravit.eu . All the documentation indicated above can be printed and filed by the user, who can request it at any time from Customer Service by sending the corresponding email to info@ decoravit.eu .

It is not technically possible for a user to complete a purchase request without acceptance of these General Conditions. In order for the user to be able to make this acceptance and, therefore, make the request, they must be previously registered as a user at www.decoravit.eu , filling in a form with basic data, the sending of which will imply the granting of a user password and a password. password to access the exclusive area of the Contractor, and the acceptance of these Conditions. By accepting these Conditions, the user gives his express and unreserved consent for www.alfombras-online.com to carry out the necessary collection operations for the acquisition of the articles. Therefore, the user gives his consent expressly authorizing www.decoravit.eu   to charge the payment methods that he himself enters from a secure area and, therefore, the operations that www.decoravit.eu   performed either by charging your card or any other payment method introduced by the Contracting Party, are considered authorized for the purposes of the regulations on payment services.

Any request for information, or claim that is deemed pertinent, may be submitted to the Customer Service at the addresses identified in this clause. The Service will acknowledge receipt of the claim submitted by sending the relevant receipt -with the corresponding identification code- to the email address that must be provided to the Customer Service to process the claim. After receiving a request or claim by any of the means indicated in the previous paragraph, www.decoravit.eu   will analyze the case raised by the user and provide a response as soon as possible, which in any case will not exceed fifteen (15) calendar days from the day after decoravit receives the request or claim.

ACTIVITY

At www.decoravit.eu   We are dedicated to the sale of rugs and decoration through our website www.decoravit.eu   and our physical store at Avenida de las Naciones 31, Nave 21, Señorio de Illescas, Illescas, Toledo..

From the website www.decoravit.eu   Users will be able to contract and manage the services offered.

CONTENTS AND INFORMATION PROVIDED ON OUR WEBSITE

w ww.decoravit.eu reserves the right to modify the commercial offer presented in our online store at any time.

At www.decoravit.eu we strive to ensure that the information offered on our website is accurate and free of typographical errors. In the event that at any time an error of this type occurs, at all times outside the control of www.decoravit.eu   , it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and a client has made a purchase decision based on said error, www.alfombras-online.com will notify the client of said error and the client will have the right to cancel their purchase without any cost. for his part.

The contents of the website www.decoravit.eu   They could, at times, show provisional information on some products.

The rugs and accessories contained on this website include PVP (VAT included) in mainland Spain and the Balearic Islands, are validated annually and will be updated as accurately as possible, except for typographical errors or VAT changes.

ORDER AND SALE PROCESS.

To make a purchase, the user must include the desired product in the "shopping cart" and register as a Web user.

The prices of the products displayed on the website www.decoravit.eu   , include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply.

WAY TO PAY:

When making the order, you can freely choose to pay for the purchases you make by credit or debit card, PayPal or bank transfer.

www.decoravit.eu confirms your order at the time you make the payment. All payment solutions are completely secure and guaranteed by banking and financial entities. We guarantee the confidentiality of data transfer on the Internet. We use the SSL (Secure Sockets Layer) security protocol, this system ensures the identity of the seller and encodes the data with an encryption of up to 128 bits, which guarantees that if someone intercepts the communication, they will not be able to interpret it. The buyer's bank details will not be kept in any case by www.decoravit.eu

An order will not be processed until there is validation of your payment, therefore in cases of transfer, until the effective credit to the account.

AVAILABILITY, FORM, COSTS AND DELIVERY TIMES

Orders will be delivered to the address that you indicate at the time of purchase, therefore, www.decoravit.eu   does not assume any responsibility when the delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete. In the event that delivery costs (storage...) occur due to having provided us with a wrong delivery address, these will be borne by the buyer.

If the merchandise cannot be delivered www.decoravit.eu   will coordinate the communication between the carrier and the customer, both agreeing on the new delivery date.

The delivery of the carpets will be carried out at street level, any additional means being the responsibility of the client.

DELIVERY TIMES

The delivery times of each product are always approximate, since we depend on the availability of suppliers and manufacturers. If you need a product urgently or need to receive it before a particular day, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can make sure that you can receive your order within the indicated period

In the event that the manufacturer discontinues a product without prior notice and we do not have it in stock, the item will be removed from our online store and you can either change the product or cancel the order at no cost.

If for any reason it is not possible to supply any of the products that make up an order, we will contact the user as soon as possible to inform them of this circumstance and the amount paid for it will be refunded.

All comments or changes regarding delivery must be made before shipment, once your order has left the warehouse, we cannot make changes to the delivery, any change in the delivery address may incur a supplement in the price of transport.

Our shipments are to the door of the farm or the portal of the building where the recipient resides and deliveries are not made on Saturdays or Sundays.

You can calculate transportation costs by adding products to the cart, they will be calculated automatically, you must register and enter your address for the system to calculate the transportation price.

It is important to clarify that the expenses are calculated by shipment and not by order, the same order can contain several items with different delivery dates, allowing you to choose if you want to receive the entire order in a single shipment, or in several.

CHANGES

Before signing the carrier's delivery note, the customer must review and confirm the status and number of packages. If you cannot review the merchandise at the moment, you must indicate "Pending Review" on the carrier's delivery note.

Incidents will not be accepted in which the delivery note of the carrier or courier, the incident has not been recorded, or "pending review" has not been indicated, and they are notified to This email address is being protected from spambots. You need JavaScript enabled to view it., always within the period of 24 hours from delivery

Returns must be made in the original packaging.

In case of erroneous shipments, www.alfombras-online.com will proceed to resend the order, taking over the shipping costs.

All items are checked and leave our warehouse in good condition.

Keep the original packaging until you are sure that the product is in perfect condition.

In case of defective products www.decoravit.eu   will proceed to exchange the defective product, taking charge of the shipping costs, provided that:

If the merchandise arrives damaged due to transport defects, with obvious and visible blows or breaks, and the client has reflected this in the carrier's delivery note, the client must send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating the order number. and attaching the photos showing the defect within 24 hours from receipt. In case these deadlines are not met www.decoravit.eu   will not be able to take charge of any claim. It is very important that you review your order as soon as you receive it.

There are exceptions to changes and returns of items in our store:

• Products that have been made or manufactured expressly and/or to measure
• The upholstery, since, due to its nature, its change is not required
• The wallpapers since each batch of paper has a Batch number that may not match future orders.

In case of withdrawal from the purchase by the customer of items that allow it, www.decoravit.eu   offers a period of 14 days from the receipt of the order, so that it can be returned without any justification. In this case, the client must inform by mail to This email address is being protected from spambots. You need JavaScript enabled to view it. the decision to return their order or part of it. www.decoravit.eu will not be responsible for the cost of transport in this case. We will indicate our address so that you do not send the items and once we have it, we will verify that the product is in perfect condition, with all its components, original packaging... And we will proceed to refund the amount paid, excluding delivery costs, using the same means of payment used for the initial transaction.

In the returns we cannot take charge of losses or breakages of orders with companies outside www.decoravit.eu   . Returns will not be accepted if the product is not in perfect condition. If you send us the product on your own, make sure that it travels insured since in case of breakage we will not be able to refund the amount.

In case of wanting to make a change of product, the customer must assume the costs of delivery of the new product and collection if the order has already been sent.

Any change in your order or in your data must be notified in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it. Telephone communications can be misinterpreted or cause errors.

OFFERS AND PROMOTIONS

Occasionally we make offers and promotions on some products on our website with a specific validity period, in no case will users be able to access these offers outside the indicated periods.

Any promotion and offer is subject to cancellation without this consideration having been explicitly indicated in the related communication actions.

EXHIBITION PRODUCTS
The items indicated on our website as "exhibition product" and to which a certain discount is linked, may have some defects due to the passage of time, they are items that have been displayed in our physical store and do not accept replacements or returns, if you have If you have any doubts about buying any of these items, you can contact us and we will provide you with more information and details of the wear that they may present.

GUARANTEE

www.decoravit.eu is responsible for the guarantees legally required by current regulations.

All items are guaranteed for 24 months against manufacturing defects. This Guarantee includes postage, material and labor, but according to the consumer goods guarantee law, the characteristics of the product, its own nature, as well as the damages caused by a misuse, are excluded from its coverage. use of it.

This guarantee does not include deficiencies caused by negligence, blows, improper use or manipulation, incorrect installation not carried out by the authorized installer when appropriate, or materials subject to wear due to normal use.

The guarantee will lose its value:

– If any of the data on the same or on the proof of purchase are modified, altered or replaced.

To make use of the guarantee, it is essential to present proof of purchase.

In case of breakage, you must write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. and attach proof of purchase. Send us images of the deteriorated product in the same email. We will send all the information to the manufacturer, and it is he who will study whether the incident falls within the warranty.

OBLIGATIONS OF THE BUYER

The client of www.decoravit.eu   undertakes at all times to provide truthful information on the data requested in the user registration or order fulfillment forms, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions included in these General Contract Conditions, understanding that they include the best possible service will for the type of activity that we develop.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual merchandise delivery hours. In case of breach by the client of this obligation www.decoravit.eu   will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

SECURITY AND CONFIDENTIALITY

www.decoravit.eu guarantees security and confidentiality in all its communications with its clients. All on-line payment operations are carried out through a secure server, based on the SSL standard that protects the data against violation attempts by third parties. The data of the purchase process is stored in a database designed for this purpose.

www.decoravit.eu guarantees the protection and confidentiality of personal, domiciliary, payment and any other data provided by our clients in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection of a personal nature.

All the data provided by our clients to www.decoravit.eu   or its employees, will be included in an automated personal data file created and maintained under the responsibility of www.decoravit.eu . In compliance with the provisions of Organic Law 15/1999 of December 13, our clients can, at any time, exercise their rights of access, rectification, cancellation and opposition to their personal data by communicating it in writing to DECORAVIT EVENTOS Y DECORACION, SL , C / Puerta del Sol 10, Illescas. 45200. Toledo.

In the event that the data provided is associated with a purchase, Spanish legislation obliges us to keep it for at least five years, so it cannot be deleted or rectified even if the client requests it.

For more information on the processing of your personal data, you can consult our Privacy Policy.

BILLING

In your user account you can create different addresses, so if you need the invoice data to be different from the shipping data, you can indicate it at any time,

Your order is sent without an invoice, you have access to it at all times from your account at www.decoravit.eu

COOKIES

Our website uses cookies.

Cookies are small data files that we send to your browser through our server. These do not harm your device in any way, they are just small data files. You can see them on your computer in 'Temporary Internet Files', in the Windows folder.

If you have made excessively restrictive security settings in your browser, you will have disabled cookies. Our website uses them to provide some sections such as 'shopping cart' and 'my account'. To use our website you will need to select a medium level in your browser security options, alternatively you can also put www.decoravit.eu   in your favourites.

APPLICABLE LEGISLATION

Purchases made with www.decoravit.eu   are subject to Spanish law.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, for cases in which the regulations provide for the possibility of the parties submitting to a jurisdiction, vilmupa and the User, expressly waiving any other jurisdiction that may correspond to them, submit to the courts and tribunals of the city of Toledo.

ONLINE DISPUTE RESOLUTION:

Resolution of online disputes in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: online dispute resolution Consumers may submit your claims through the online dispute resolution platform”